Question: Do you allow refunds/returns?
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations/ returns. Please keep in mind that colors will appear different on individuals depending on skin tone and lip pigmentation. Items will not be replaced or exchanged for this reason. shodolcosmetics.com reserves the right to refuse any returns at any time.
Question: How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email firstname.lastname@example.org. Our Customer Service team is available M-F 8am – 5pm +02;00. We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions and immediately following launches/restocks. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
Question:I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team email@example.com if you have not received your confirmation email after 24 hours of your purchase.
Question: Can I make changes to my order once it’s been placed?
Due to the extremely limited nature of our products, all sales are final. Orders cannot be cancelled, changed or modified once they have been placed. Please ensure all info is correct before submitting your order.
Question: When will my package be delivered?
Processing time for orders is 3-5 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. Once shipped, delivery time within the Zambia is 3-6 days and 10-30 business days internationally. We do not offer expedited shipping at this time. All orders are shipped via EMS Registered mail. we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from EMS Zambia to international mail carriers.
Question: I am an international customer; do I have to pay customs and taxes?
Items shipped outside of Zambia are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by shodol cosmetics. Customs regulations in Zambia require that we display the full product value on the front of the package (this includes products that are purchased at a discounted price or are part of a promotion). Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
Question: How do I find out about upcoming launches and restocks?
New product and restock information will always be posted on our Instagram accounts @shodolcosmetics @shodolbeautystore
Question:Is there a limit to how much I can buy?
Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.
Question: Can I reserve items by adding them to my cart?
All products on shodolcosmetics.com are in stock and available for order (unless otherwise noted). Items can not be reserved by holding them in your cart. Product availability is extremely limited and therefore may sell out before your purchase is complete. Order transactions are completed in the order they are received.